Frequently Asked Questions

Where is The Pet Show held?
 

The Pet Show will be making Melbourne its home in 2025! Thank you to everyone who bought a ticket to the 2023 + 2024 shows. Together you’ve raised more than $150,000 for the RSPCA & other related animal charities. You have made a direct difference to so many pets lives which is why we originally started the Pet Show as advocates for Positive Pet Parenting.

Can I bring my pet to the event?
 

As this is a crowd related event, to ensure the safety of all animals, your pet needs to stay at home with adequate food, water and shelter.

There are many reasons for this, but the primary reason is the safety and wellbeing of your pet. We cannot ensure your loved pets all stay safe and out of reach from our younger visitors curious grasp and quick actions (think hugging too tightly and ear pulling). In addition, we simply cannot service every pet owner bringing their pet, so to be fair and equitable to all, we have made a rule which covers every attendee without bias. 
 

Arriving with a pet will decrease your time within the show as you'll need to take your fur or feathered friend home. Pets that are bought to the event and left outside, tied up or in cars, will be reported to the relevant authority. This is a human show to celebrate all things PETS and we encourage you to share the spoils when you return home.

To attend an event that does cater for the bringing of your pet, please visit the RSPCAs Million Paws Walk or RSPCA Rescue Run

Is my assistance dog welcome?

Whilst we ask that pets are left at home (i.e. this is a pet show for humans to enjoy and take the spoils home to their pet-friends), assistance dogs are most welcome.

We ask for the assistance dogs to wear their clearly marked jackets from the organisation that qualified it. If a jacket is not available, and it is not obvious to the front of house staff that the dog is indeed an assistance dog, you may be asked for your documentation. Please note, this will be done with complete discretion and will only be the case if it is not clear to the staff member or volunteer.

Will there be animals at the show?

The Pet Show will showcase animals from the following areas: dogs, cats, birds, fish, small animals and reptiles. You will be able to view and interact with a variety of pets and their owners.

Who is looking after the welfare of animals at your show?

The Pet Show, in conjunction with our charity and education partners, have commissioned a dedicated team to monitor all animals at our events. For information regarding appropriate animal welfare considerations, refer to the RSPCA knowledge base here.

What can I expect to see and do at the show?

The Pet Show will give you the opportunity to experience all things PETS and Pawsitive Pet Parenting. We'll have educational presentations, entertainment, products to try and buy, meet and greet sessions, face painters, food trucks and more.

Can I get tickets at the gate?

All bookings are now online. This avoids printing tickets, reducing environmental impacts together with ensuring our ticketing process is as hands free as possible.

Are kids free?

Children under 3 years old are free. All children do require a ticket regardless of age. You can order your under 3 a free ticket via the link on our main page.

I can't find my tickets, what should I do?

Please contact us as soon as possible. Make sure you have the correct email and mobile combination.

If you don't receive your tickets within 2 hours and you've checked your junk, just contact us and one of our team will assist you.

I've bought tickets and now cannot attend, what can I do?

You can transfer your tickets into a friend or family members name. We do not offer a refund for change of mind and circumstance.

Please contact us to enquire about change of names and/or times.

Refunds can be requested here. Make sure to mention your enquiry type of "refund request" and be aware of our refund policy.

Do people with companion cards receive discounted entry?

When a cardholder buys a ticket their companion or carer will be given free entry. This year we request that you stop at the ticket booth prior to entry to register your details and show your valid card.

Where should I park?

There are multiple carparking spaces available at the Showground. It can get busy, so we suggest getting here early to avoid delays. Further information can be be found via the Melbourne Showground website.

Is there public transport nearby?

The Melbourne Showground, is serviced by a great mix of public transport. You can view all of your options via the Melbourne Showground website.

Will meet and greet opportunities cost extra?

Yes, some will. There may be an additional cost for meet and greet opportunities. Spaces are limited and bookings are required. Purchase of these special offers can only be made online via our normal ticketing link.

Free meet and greet sessions will still need to be added to your tickets. When registering, just complete the first page, and when prompted choose your preferred add-on. Sessions are clearly marked as FREE or with their individual price when you are in the ticket purchase page.

Do I need to buy tickets for the main stage shows?
 

No, all main stage performances within The Pet Show are included in the price of your entry ticket. However, depending on the prevailing COVID requirements, we may have to limit attendance at the most popular shows so best to ensure you arrive at the main stage at least five minutes before the start of your chosen show/s.

Can I purchase food and drinks at the event?
 

There will be a wide variety of food and drinks available at the Showgrounds for purchase, from Showgrounds outlets.

Are gluten free, diary free, vegetarian, vegan food options available?

Yes, there will be plenty of options to suit all dietary requirements and restrictions.

If you have any special dietary preferences, please ask one of the friendly Showground outlet staff before purchasing your food.
 

Reference: The Pet Show refers to AES PBC Pty Ltd ACN 633 364 842 t/as The Pet Show whose address is 5-7 King William Road Unley SA 5061, its employees, agents, and independent contractors.